Memberships

Membership tiers

Tier	Price	What’s included
Free	Free	Public content, free resources
Pro	$19/month or $190/year	Premium articles, downloads, community
Business	$49/month or $490/year	Everything in Pro + API access, up to 5 team seats

Viewing a member’s account

1. Members → Members in the WP admin
2. Search by name or email
3. Click the member to see their active subscriptions, payment history, and login history

Changing a member’s tier

1. Open the member’s account
2. Click Add Membership to upgrade, or click the current membership and set an expiry to downgrade
3. The change takes effect immediately

Handling a member who can’t access content

1. Check their account — is their subscription active and not expired?
2. Ask them to log out and log back in (most common fix)
3. If they’re logged in and the content still won’t load, contact a developer

Cancellations and refunds

Members can cancel their subscription from My Account → Memberships. Cancellation stops the next billing cycle — access continues until the current period ends.

Refunds must be processed in Stripe directly, not in WordPress. Ask a developer or an admin with Stripe access.

Pausing a subscription

MemberPress does not have a native pause feature. To temporarily suspend access:

1. Open the member’s account
2. Set the membership expiry to today’s date
3. Note the original expiry date in the member notes field
4. When they return, extend the expiry manually